New technologies like artificial intelligence (AI) and machine learning are revolutionizing the world of managed services. By harnessing automation, managed service providers can operate much more efficiently and deliver even higher-value services to their clients.
For organizations utilizing managed services, this transformation will upgrade support to be more predictive, personalized and proactive than ever before. In this article, we’ll look at five key ways automation is shaping the future of managed services.
Table of Contents
Many standard tasks handled by managed service providers involve repetitive maintenance, support and IT service desk functions. These are prime areas for automation, including:
Automating these routine tasks through scripting, AI chatbots, and runbook automation enables managed service providers to deliver excellent service more efficiently at scale.
Intelligent automation also makes individual technicians more productive by providing AI-assisted capabilities that boost performance:
With automation maximizing efficiency for routine tasks, technicians are freed up to focus their talents on customer-facing strategic projects that provide greater value.
Automation also unlocks invaluable insights from IT data that can be used to deliver more proactive managed services:
These enhanced analytics and visibility capabilities allow managed service providers to predict issues before they arise and tackle root causes – enabling a more preventative approach.
By implementing automation to handle repetitive tasks and standard processes, managed service providers can shift focus to delivering higher-value strategic services customized to each client:
This elevates managed service providers towards becoming true strategic advisors guiding business transformation rather than just supporting discrete technologies alone.
Automating foundational managed services also unlocks opportunities to deliver innovative new offerings:
Essentially, “everything-as-a-service” powered by automation as the engine allowing scalability.
The innovations emerging from automating managed services paint an exciting picture of the future:
While automation will significantly disrupt managed services, humans will remain at the core focusing on the high-touch relationships and creative problem solving where people excel.
Though automation will substantially transform managed services, its purpose is to augment and enhance providers’ capabilities, allowing them to:
In short, by embracing automation thoughtfully, forward-looking managed service providers can deliver unprecedented capabilities – enhancing IT support and availability while providing insights that power businesses.
Automation stands ready to revolutionize managed services, but not at the expense of the human touch. Leveraged responsibly, technologies like AI and machine learning will enable MSPs to deliver services with greater precision, insight, and value – cementing their role as strategic partners powering business innovation and transformation through technology.
Automating security tasks enables 24/7 monitoring, rapid threat identification and response, and consistent policy enforcement unachievable through manual means.
The goal of automation is to enhance technicians’ abilities, not replace people. Automation handles routine tasks, freeing staff to focus on judgment-intensive work.
Personal interactions and communications requiring emotional intelligence, creativity, and a human touch. Automation works best for rules-based logical tasks.
Yes, AI-enhanced systems can actually monitor with greater precision and accuracy than humans staring at dashboards and data.
AI chatbots help technicians by pre-processing common requests, enabling faster customer response and resolution times, as well as identifying trending issues.
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