About WPG
WPG is a privately-owned IT Support and IT Services business formed in 2014. Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving IT problems and meeting business needs. WPG’s managed voice client environments consist of a combination of Cisco Voice Telephony applications, like CUCM, CUC, CUAC, CUP, UCCX etc.
Responsibilities
Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:
- Tier 2/3 troubleshooting.
- Extensive knowledge and experience with Cisco Unified Communications Manager, Cisco Unity Messaging & Cisco Unified Contact Center Express.
- Experience with multi-site, IP telephony and unified communications rollouts and migrations.
- Perform MACD Move/ Add/ Change/ Delete requests on CUCM, CUC, and CUP and similar apps if required.
- Expert at Phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset for clients.
- Experience working with telecom vendors to install and troubleshoot data and voice circuits.
- Managing Cisco UCCX Contact Center platform, scripting and collaboration tools is a plus.
- Administer Voice Communication Systems hosted on Virtual Infrastructure for hosted and managed clients.
- Create and update policies, procedures and standards with respect to WPG’s clients.
- Familiarity with general networking including Ethernet switching and some routing in both an office and data center environment is added bonus.
- Manage and lead Root Cause Analysis, Lessons Learned and prevention processes, by way of environment improvements, to provide high standard deliverables to clients.
- Should have basic knowledge on the ticketing system to track work.
- Participate in maintenance activities and On-Call Support – if needed.
Requirement
Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:
- Education: Bachelor Degree in IT
- Experience.: 6+ years work history and experience directly on the technologies listed above will be more valuable.
- Skill: Certified CCIE Voice or Collaboration preferred
- Timing: Flexible to work in any shift.
- Spoken and Written English must be of a good standard.
Why Us?
Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:
- Flexible Working Hours.
- Working Days: 5 (Mon -Fri)
- Sponsorship for Training.
- Training and Learning Growth.
- On-Site opportunities.
- Work-Life Balance.
- Equal opportunity.
- Fair Remunerations
- Health Insurance. (Condition Apply)
- Best Performance based Bonus.
- Referral Bonus.
