Monitoring Services Guide
Overview
WPG Consulting Monitors are used to evaluate the condition of any device and then perform an action when a threshold is reached. These monitors then generate alerts, by opening tickets, using the information obtained from the monitor.
Event Monitors
Table 1: Remote Monitors—Event Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
EV – 4110 DAG Log Replay Suspended | Checks for *!!!0!!!MSExchangeRepl!!!4110!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 10 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 4111 DAG Log Replay Resumed | Checks for *!!!0!!!MSExchangeRepl!!!4111!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 10 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 10036 DAG Block Mode | Checks for *!!!0!!!MSExchangeRepl!!!10036!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 10 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 1062 Cluster Online | Checks for *!!!0!!!FailoverClustering!!!1062!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 1069 Microsoft- Windows- FailoverClustering | Checks for System!!!1!!!Microsoft- Windows- FailoverClustering!!!1069 in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles | Every 60 Seconds | Default – Create Ticket | Eventlog Checks |
EV – 1125 Cluster Online | Checks for *!!!0!!!FailoverClustering!!!1125!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 1135 Microsoft- Windows- FailoverClustering | Checks for System!!!1!!!Microsoft- Windows- FailoverClustering!!!1135 in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles | Every 60 Seconds | Default – Create Ticket | Eventlog Checks |
EV – 1177 Microsoft- Windows- FailoverClustering | Checks for System!!!1!!!Microsoft- Windows- FailoverClustering!!!1177 in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles | Every 60 Seconds | Default – Create Ticket | Eventlog Checks |
EV – 1204 Cluster Offline | Checks for *!!!0!!!FailoverClustering!!!1204!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 1205 Microsoft- Windows- FailoverClustering | Checks for System!!!1!!!Microsoft- Windows- FailoverClustering!!!1205 in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles | Every 60 Seconds | Default – Create Ticket | Eventlog Checks |
EV – 15002 Exchange Backpressure | Checks for *!!!0!!!MSExchangeTransport!!!15002!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers. Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 15004 Exchange Backpressure | Checks for *!!!0!!!MSExchangeTransport!!!15004!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 15006 Exchange Backpressure | Checks for *!!!0!!!MSExchangeTransport!!!15006!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 1561 Cluster Offline | Checks for *!!!0!!!FailoverClustering!!!1561!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 2090 DAG Failover | Checks for *!!!0!!!MSExchangeRepl!!!2090!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – 2153 DAG Communication | Checks for *!!!0!!!MSExchangeRepl!!!2153!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Eventlog Checks |
EV – Exchange DB Size | Checks for *!!!0!!!MSExchangeIS Mailbox Store!!!9690!!!* in the event logs and if it exists, a ticket is created. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Eventlog Checks |
File Monitors
Table 1: Remote Monitors—File Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
Cluster Node Patching Ready | Checks to see if PatchReady.txt file is in the %windir%\temp directory and if it exists, runs the ‘Install All Approved Patches’ script. | _System Automation.Cluster Detected | Every 30 Seconds | Cluster Patch Ready | File Monitors |
Network Monitors
Table 3: Remote Monitors—Network Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
TCP – Connection Current | Monitors the number of established TCP connections | Service Plans.MAC Workstations. Managed 8×5 Service Plans.MAC Workstations. Managed 24×7 Service Plans.MAC Servers.Managed 8×5 Service Plans.MAC Servers.Managed 24×7 | Every 5 minutes | Default – Raise Alert | Network Checks |
TCP – Connection Current | Monitors the number of established TCP connections | Service Plans.LinuxMachines. Managed 8×5 Service Plans. LinuxMachines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Network Checks |
TCP – DNS Port 53 | Verifies the network port is open and communicating. If the port is not open, a ticket iscreated | Port Management.DNS- 53 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – FTP Port 21 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.FTP -21 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – HTTP Port 80 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.HTTP- 80 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – HTTPS Port 443 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.HTTPS -443 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – ICA Port 1494 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.ICA – 1494 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – IMAP Port 143 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.IMAP – 143 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – LDAP Port 389 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.LDAP – 389 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – MSSQL Port 1433 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | PortManagement.MSSQL -1433 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – MySQL Port 3306 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | PortManagement.MySQL -3306 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – Oracle Port 1521 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | PortManagement.Oracle -1521 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – POP Port 110 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.POP3- 110 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – RDP Port 3389 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.RDP- 3389 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – SMTP Port 25 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.SMTP – 25TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
TCP – SMTPAUTH Port 587 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.SMTPAUT H – 587 TCP | Every 10 Minutes | Default – Workstation 24×7 | Network Checks |
TCP – SSH Port 22 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.SSH -22 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
UDP – Connection Current | Monitors the number of established TCP connections | Service Plans.MAC Workstations. Managed 8×5 Service Plans.MAC Workstations. Managed 24×7 Service Plans.MAC Servers.Managed 8×5 Service Plans.MAC Servers.Managed 24×7 | Every 5 minutes | Default – Raise Alert | Network Checks |
UDP– Connection Current | Monitors the number of established TCP connections | Service Plans.LinuxMachines. Managed 8×5 Service Plans. LinuxMachines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Network Checks |
UDP – DHCP Port 67 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | PortManagement.DHCP -67 UDP | Every 10 Minutes | Default – Create Ticket | Network Checks |
UDP – DNS Port 53 | Verifies the network port is open and communicating. If the port is not open, a ticket is created | Port Management.DNS- 53 TCP | Every 10 Minutes | Default – Create Ticket | Network Checks |
Performance Monitors
Table 4: Remote Monitors—Performance Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
Perf – Accepting TCP Connections | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Active Mailbox Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Active Non-SMTP Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Active Remote Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Active Sessions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Terminal Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Active Temp Tables | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – AD DB Cache % Hit | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers.Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Aggregate Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Application Resolution Time (ms) | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Available MBytes | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 120 Seconds | Create Ticket and Raise Alert | Performance Checks |
Perf – Backlogged Packets | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Cache Page Fault Stalls/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Cache Page Faults/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Categorizer Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Connection Reset/sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – CPU % Idle | Monitors to check the percentage of CPU time in idle mode. | Service Plans.Mac Servers. Managed 8×5 Service Plans.MacServers. Managed 24×7 Service Plans.Mac Workstations. Managed 8×5 Service Plans.Mac Workstations. Managed 8×5 | Every 5 minutes | Default – Raise Alert | Performance Checks |
Perf – CPU % Idle | Monitors to check if the percentage of CPU time in idle mode. | Service Plans.LinuxMachines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Performance Checks |
Perf – CPU % IOWait | Monitors to check if the percentage of time that the CPU or CPUs were idle during which the system had an outstanding disk I/O request. | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Performance Checks |
Perf CPU % System | Monitors to check the percentage of CPU time in system mode. | Service Plans.Mac Servers. Managed 8×5 Service Plans.Mac Servers. Managed 24×7 Service Plans.Mac Workstations. Managed 8×5 Service Plans.Mac Workstations. Managed 8×5 | Every 5 minutes | Default – Raise Alert | Antivirus Checks |
Perf CPU % System | Monitors to check if the percentage of CPU time in system mode. | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Antivirus Checks |
Perf – CPU % User | Monitors to check if the percentage of CPU time in user mode | Service Plans.Mac Servers. Managed 8×5 Service Plans.Mac Servers. Managed 24×7 Service Plans.Mac Workstations. Managed 8×5 Service Plans.Mac Workstations. Managed 8×5 | Every 5 minutes | Default – Raise Alert | Performance Checks |
Perf – CPU Load – 5 min avg | Monitors to check if the CPU load average for the past five minutes | Service Plans.Mac Servers. Managed 8×5 Service Plans.Mac Servers. Managed 24×7 Service Plans.Mac Workstations. Managed 8×5 Service Plans.Mac Workstations. Managed 8×5 | Every 5 minutes | Default – Raise Alert | Performance Checks |
Perf – CPU Load – 5 min avg | Monitors to check tthe CPU load average for the past five minutes | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Performance Checks |
Perf – Current Cache Fetches Average Milliseconds/ | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Current Disk Queue Length C Drive | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Data Store Connection Failure | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Database Page Fault Stalls/sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Acks / Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Active Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Conflict Check Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Declines Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Discovers Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers.Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Informs Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Nacks Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DHCP Requests Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Disk % Idle Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows. Servers Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Disk Read – Primary Drive | Monitors to check the primary disk drive read rate in MB/second | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Antivirus Checks |
Perf- Disk TPS – Primary Disk | Monitors to check if the primary disk drive transactions per second (TPS) | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Antivirus Checks |
Perf – Disk Transfer – Primary Drive | Monitors to check if the primary disk transfer rate in MB/sec | Service Plans.Mac Servers. Managed 8×5 Service Plans.Mac Servers. Managed 24×7 Service Plans.Mac Workstations. Managed 8×5 Service Plans.Mac Workstations. Managed 8×5 | Every 5 minutes | Default – Raise Alert | Performance Checks |
Perf – Disk Transfers/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Disk Utilization | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Disk Write – Primary Drive | Monitors to check if the primary disk drive write rate in MB/second | Service Plans.Linux Machines. Managed 8×5 Service Plans.Linux Machines. Managed 24×7 | Every 2 minutes | Default – Raise Alert | Antivirus Checks |
Perf – DNS Caching Memory | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DNS Database Node Memory | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DNS Dynamic Updates Timeouts | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DNS Nbstat Memory | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DNS Zone Transfer Failure | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DRA Inbound Bytes Total/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DRA Inbound Object Updates Remaining in Pac | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DRA Outbound Bytes Total / Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DRA Pending Replication Synchronization | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Dropped Packets Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DS Threads in Use | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – DTC Calls | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Errors Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – File Cache Hits % | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – File Directory Searches | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows File Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Files Open | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows File Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Files Opened Total | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows File Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – HTTP Requests | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Hyper V Logical Processors | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Hyper V Machine Health Critical | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Hyper V Partitions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Hyper V Total Pages | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Inactive Sessions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Terminal Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Jobs | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Largest Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – LDAP Bind Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – LDAP Client Sessions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – LDAP Read Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Performance Checks |
Perf – LDAP Search Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 5 Minutes | Default – Create Ticket | Performance Checks |
Perf – LDAP Searches / Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – LDAP Searches Timed Out | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Local Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Log Generation Checkpoint Depth | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Log Record Stalls/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Log Threads Waiting | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Logical Connections | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Long Running LDAP Operations | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Mars Deadlocks | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Memory Pages Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Memory Utilization | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 30 Minutes | Default – Create Ticket | Performance Checks |
Perf – Messages Queued for Submission | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Messages Queued for Submission Public | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Network Bandwidth | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed24x7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – NIC Output Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – NIC Packets Received Errors | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Not Ready Errors | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – OWA Average Response Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – OWA Average Search Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Pages Input/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Poison Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Print Job Errors | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Processes blocked | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Processor % Privileged Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Processor % User Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Processor Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 | Every 30 Minutes | Default – Create Ticket | Performance Checks |
Perf – Processor Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 30 Minutes | Default – Create Ticket | Performance Checks |
Perf – Processor Utilization | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Receive Queue Size | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Remote Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Retry Remote Delivery Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Average Latency | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Average Latency IS | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Average Latency MBX | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Averaged Latency | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Requests | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Requests CAS | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – RPC Requests IS | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Send Queue Size | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Submission Queue length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – System Uptime | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Daily | Default – Create Ticket | Performance Checks |
Perf – Table Open Cache Hits/Sec | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Total CPU Processor Time | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 90 Seconds | Default – Create Ticket | Performance Checks |
Perf – Total Files Cached | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Total Jobs Printed | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Total Pages Printed | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Total Sessions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Terminal Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Transactions | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Unreachable Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – User Connections | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Version Buckets Allocated | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. WindowsMessaging Servers.Exchange 2010 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Work Queue Length | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Perf – Worker Threads | All performance monitors are named after what they are testing. All thresholds are based on Microsoft standards, where applicable, and if the condition exceeds the threshold, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Performance Checks |
Service Monitors
Table 5: Remote Monitors—Service Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
BAssist Service | Checks to see if the ‘wBackupAssist’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.Backup Assist | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
BExec Engine | Checks to see if the ‘BackupExecJobEngine’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.Backup Exec | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
BExec Service | Checks to see if the ‘BackupExecRPCService’ is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.Backup Exec | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
Shadow Protect Service | Checks to see if the ‘ShadowProtectSvc’ is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.Shadow Protect | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-AcrSch2Svc | Checks to see if the ‘AcrSch2Svc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.Acronis | Every Minute | ~Autofix Action Restart Service | Service Monitors |
SVC-addressbook | Monitors to check if the Mac Server AddressBook service is running | Service Plans.MAC Servers.Server Roles.OS X Messaging Services.OS X Messaging -AddressBook | Every two minuts | ~Autofix Action Restart Service | Service Monitors |
SVC-afp | Monitors to check if the Mac Server Apple File Protocol AFP service is running | Service Plans.MAC Servers.Server Roles.OS X Core Services.OS X Core Services – File Sharing – AFP | Every two minuts | ~Autofix Action Restart Service | Service Monitors |
SVC-Apache2 | Checks to see if the ‘Apache2’ service’ is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Web/Proxy Servers. Windows Apache Web Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Apache2.2 | Checks to see if the ‘Apache2.2’ service’ is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Web/Proxy Servers. Windows Apache Web Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-avgwd | Checks to see if the ‘avgwd’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers.Server Anti-Virus Only Service Plans. Windows Workstations. Managed 2 4×7 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BBAttachServer | Checks to see if the ‘BBAttachServer’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BIND | Checks to see if the ‘Named’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BlackBerry Controller | Checks to see if the ‘BlackBerry Controller’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BlackBerry Dispatcher | Checks to see if the ‘BlackBerry Dispatcher’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BlackBerry Router | Checks to see if the ‘BlackBerry Router’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-BlackBerry Server Alert | Checks to see if the ‘BlackBerry Server Alert’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Blackberry Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-calendar | Monitors to check if the Mac Server Calendar service is running | Service Plans.MAC Servers.Server Roles.OS X Messaging Services.OS X Messaging – Calendar | Every two minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-CASAD2DWebSvc | Checks to see if the ‘CASAD2DWebSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.CA Backup | Every Minute | ~Autofix Action Restart Service | Service Monitors |
SVC-Citrix Encryption Service | Checks to see if the ‘Citrix Encryption Servicet’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers. Citrix XenApp Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Citrix Licensing | Checks to see if the ‘Citrix Licensing’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Citrix_GTLicensingProv | Checks to see if the ‘Citrix_GTLicensingProvt’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-CitrixCseEngine | Checks to see if the ‘CitrixCseEnginet’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-CitrixHealthMon | Checks to see if the ‘CitrixHealthMont’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers.Citrix XenApp Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- ConnectWiseUpdaterService | Checks to see if the ‘ConnectWiseUpdaterServicet’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.ConnectWise Server | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-CryptSvc | Checks to see if the ‘CryptSvct’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. WindowsWorkstations. Managed 24×7 Service Plans. WindowsWorkstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-cups | Monitors to check if the CUPS (Common Unix Printing System) service is running. | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux CUPS Print Servers | Every 60 seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-DataCollectorSvc | Checks to see if the ‘DataCollectorSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Small Business Servers.SBS 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Dfs | Checks to see if the ‘Dfs’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-DFSR | Checks to see if the ‘DFSR’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Dhcp | Checks to see if the ‘Dhcp’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-dhcpd | Monitors to check if the DHCP service is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux DHCP Servers | Every 60 seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-DHCPServer | Checks to see if the ‘DHCPServer’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DHCP Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-DNS | Checks to see if the ‘DNS’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows DNS Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Dnscache | Checks to see if the ‘Dnscache’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations.Managed24x7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-EdgeCredentialSvc | Checks to see if the ‘EdgeCredentialSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-ekrn | Checks to see if the ‘ekrn’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers. Server | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-EmailRobot | Checks to see if the ‘EmailRobot’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.ConnectWise Server | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-ERA_SERVER | Checks to see if the ‘ERA_SERVER’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers. Server Anti-Virus Only | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Eset_MSP_Service | Checks to see if the ‘Eset_MSP_Service’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers.Server Anti-Virus Only | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-exim4 | Monitors to check if the Exim4 SMTP service is running | Service Plans.Linux Machines.Server Roles.Linux Messaging Services.Linux SMTP- Exim4 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-FWSRV | Checks to see if the ‘fwsrv’ service is running and if it isn’t, a ticket is created. | Service Plans. Windows Servers.Server Roles. Windows Web/Proxy Servers.ISA Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-gpsvc | Checks to see if the ‘gpsvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-httpd | Monitors to check if the httpd(apache2) service is running | Service Plans.Linux Machines.Server Roles.Linux Web/Proxy Servers.Linux HTTP- Apache2 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-IISADMIN | Checks to see if the ‘IISAdmin’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-IMAP4Svc | Checks to see if the ‘IMAP4Svc’ service is running and if it isn’t a ticket is created. | Service Plans. Windows Servers.Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-ipfilter | Monitors to check if the Mac Server Firewall(ipfilter) service is running | Service Plans.MAC Servers.Server Roles.OS X Core Services.OS X Core Services – Firewall IPFilter | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-jabber | Monitors to check if the Mac Server Chat (jabber) service is running | Service Plans.MAC Servers.Server Roles.OS X Messaging Services.OS X Messaging – Chat | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-kdc | Checks to see if the ‘kdc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-LabMySQL | Checks to see if the ‘LabMySQL’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-LanmanServer | Checks to see if the ‘LanmanServer’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles. Windows Servers Core Services.Domain Controllers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-LTAgent | Checks to see if the ‘LTAgent’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-LTRedirSvc | Checks to see if the ‘LTRedirSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-mail | Monitors to check if the Mac Server Mail service is running. | Service Plans.MAC Servers.Server Roles.OS X Messaging Services.OS X Messaging – Mail | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-MsDtsServer100 | Checks to see if the ‘MsDtsServer100’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeAB | Checks to see if the ‘MSExchangeAB’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeADAM | Checks to see if the ‘MSExchangeADAM’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeADTopology | Checks to see if the ‘MSExchangeADTopology’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- MSExchangeAntispamUpdate | Checks to see if the ‘MSExchangeAntispamUpdate’ service is running and if it isn’t, will | Service Plans. Windows Servers. Server Roles. Windows | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
call the Monitor Restart Service script to attempt to fix the issue. | Messaging Servers. Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | ||||
SVC-MSExchangeEdgeCred | Checks to see if the ‘MSExchangeEdgeCred’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeEdgeSync | Checks to see if the ‘MSExchangeEdgeSync’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeFBA | Checks to see if the ‘MSExchangeFBA’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeFDS | Checks to see if the ‘MSExchangeFDS’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeIMAP4 | Checks to see if the ‘MSExchangeIMAP4’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeIS | Checks to see if the ‘MSExchangeIS’ service is running and if it isn’t, a ticket is created.. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers. Exchange 2007 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC- MSExchangeMailboxAssistants | Checks to see if the ‘MSExchangeMailboxAssistants’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- MSExchangeMailboxReplication | Checks to see if the ‘MSExchangeMailboxReplication’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- MSExchangeMailSubmission | Checks to see if the ‘MSExchangeMailSubmission’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeMGMT | Checks to see if the ‘MSExchangeMGMT’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-MSExchangeMTA | Checks to see if the ‘MSExchangeMTA’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-MSExchangePOP3 | Checks to see if the ‘MSExchangePOP3’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- MSExchangeProtectedServiceHo st | Checks to see if the ‘MSExchangeProtecedServiceHost”service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeRepl | Checks to see if the ‘MSExchangeRepl’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows MessagingServers. Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeRPC | Checks to see if the ‘MSExchangeRPC’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeSA | Checks to see if the ‘MSExchangeSA’ service is running and if it isn’t, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-MSExchangeSearch | Checks to see if the ‘MSExchangeSearch’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeServiceHost | Checks to see if the ‘MSExchangeServiceHost’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeThrottling | Checks to see if the ‘MSExchangeThrottling’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeTransport | Checks to see if the ‘MSExchangeTransport’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC- MSExchangeTransportLogSearch | Checks to see if the ‘MSExchangeTransportLogSearch’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSExchangeUM | Checks to see if the ‘MSExchangeUM’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MsMpSvc | Checks to see if the ‘MsMpSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers. Server Anti-Virus Only Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Workstations. Workstation Anti-Virus Only | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSMQ | Checks to see if the ‘MSMQ’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSSpeechService | Checks to see if the ‘MSSpeechService’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2007 Servers Service Plans. Windows Servers. Server Roles. Windows Messaging Servers. Exchange 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSSQLSERVER | Checks to see if the ‘MSSQLSERVER’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2005 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MSSQLServerOLAPService | Checks to see if the ‘MSSQLServerOLAPService’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers.Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MySQL | Checks to see if the ‘MySQL’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers. Windows MYSQL Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-mysqld | Monitors to check if the Mysqld database service is running | Service Plans.Linux Machines.Server Roles.Linux Database Services.Linux MySQL Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-MySQL55 | Checks to see if the ‘MySQL55’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers. Windows MYSQL Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-named | Monitors to check if the Bind(named) service is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux DNS-Bind Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Netman | Checks to see if the ‘Netman’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-nfs | Monitors to check if the Mac Server NFS (network file system) is running | Service Plans.MAC Servers.Server Roles.OS X Core Services.OS X Core Services – File Sharing – NFS | Every two minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-notification | Monitors to check if the Mac Server Notification service is running. | Service Plans.MAC Servers.Server Roles.OS X Messaging Services.OS X Messaging – Mail -Notification | Every two minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-NTDS | Checks to see if the ‘NTDS’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Domain Controllers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-NtFrs | Checks to see if the ‘NtFrs’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-ntpd | Monitors to check if the NTP(Network Time Protocol) service is running. | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux NTP Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-nvspwmi | Checks to see if the ‘nvspwmi’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-PlugPlay | Checks to see if the ‘PlugPlay’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-POP3Svc | Checks to see if the ‘POP3Svc’ service is running and if it isn’t, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-ProfSvc | Checks to see if the ‘ProfSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Managed 24×7 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-ProfSvc | Checks to see if the ‘ProfSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-postfix | Monitors to check if the Postfix SMTP service is running | Service Plans.Linux Machines.Server Roles.Linux Messaging Services.Linux SMTP- Postfix Servers | Every 60 seconds | ~Autofix Action Restart Service | Service Monitors |
SVC –postgresql | Monitors to check if the Postgresql database service is running | Service Plans.Linux Machines.Server Roles.Linux Database Services.Linux PostgreSQL Servers | Every 60 seconds | ~Autofix Action Restart Service | Service Monitors |
SVC – radius | Monitors to check if the FreeRadius service is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux FreeRadius Servers | Every 60 seconds | ~Autofix Action Restart Service | Service Monitors |
SVC – Replay XML | Checks to see if the ‘Reply XML Command’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.AppAssure | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC – ReplayAgent64 | Checks to see if the ‘Reply Agent64’ service’ is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.AppAssure | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC – ReplayServer64 | Checks to see if the ‘ReplyServer64’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Backup Management.AppAssure | Every 5 Minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-ReportServer | Checks to see if the ‘ReportServer’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-RESvc | Checks to see if the ‘RESvc’ service is running and if it isn’t, a ticket is created. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-RpcSs | Checks to see if the ‘RpcSs’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Domain Controllers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SamSs | Checks to see if the ‘SamSs’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. WindowsWorkstations. Managed HAAS | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SBAMSvc | Checks to see if the ‘SBAMSvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Servers.Server Anti-Virus Only | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SBCore | Checks to see if the ‘SBCore’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Small Business Servers.SBS 2003 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-semsrv | Monitors to check if the Symantec Endpoint Protection Management service is running. | Service Plans. Windows Servers. Server Anti-virus only Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 seconds | ~Autofix Action Restart Service | Antivirus Checks |
SVC-SepMasterService | Monitors to check if the Symantec Endpoint Protection service is running | Service Plans. Windows Servers. Server Anti-virus only Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 Service Plans. Windows Workstations. Workstation Anti-Virus Only | Every 60 seconds | ~Autofix Action Restart Service | Antivirus Checks |
Service Plans. WindowsWorkstations. Managed 24×7 Service Plans. WindowsWorkstations .Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | |||||
SVC-smb | Monitors to check if the Mac Server SMB/Windows File Sharing service is running | Service Plans.MAC Servers.Server Roles.OS X Core Services.OS X Core Services – File Sharing – SMB/Windows | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-SMTPSVC | Checks to see if the ‘SMTPSVC’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Messaging Servers.Exchange 2003 Servers | Every 60 Seconds | Default – Create Ticket | Service Monitors |
SVC-SPAdminV4 | Checks to see if the ‘SPAdminV4’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Foundation 2010 Servers Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Server 2007 (MOSS) Server Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Server 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-Spooler | Checks to see if the ‘Spooler’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows Print Servers Service Plans. Windows Workstations. Managed 24×7 Service Plans. WindowsWorkstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPTimerV3 | Checks to see if the ‘SPTimerV3’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Services WSS v3 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPTimerV4 | Checks to see if the ‘SPTimerV4’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Foundation 2010 Servers Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Server 2007 (MOSS) Server Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Server 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPTrace | Checks to see if the ‘SPTrace’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Services WSS v3 Servers Service Plans. Windows Servers. ServerRoles. Windows Web/Proxy Servers. SharePoint Server 2007 (MOSS) Server Service Plans. Windows Servers. Server Roles. WindowsWeb/Proxy Servers. SharePoint Server 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPTraceV4 | Checks to see if the ‘SPTraceV4’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Foundation 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPWriter | Checks to see if the ‘SPWriter’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Services WSS v3 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SPWriterV4 | Checks to see if the ‘SPWriterV4’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. SharePoint Foundation 2010 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-sshd | Monitors to check if the Secure Shell (SSH) service is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux SSH Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SQLBrowser | Checks to see if the ‘SQLBrowser’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2005 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers. MS SQL 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-SQLWriter | Checks to see if the ‘SQLWriter’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2005 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 R2 Servers Service Plans. Windows Servers. Server Roles. Windows Database Servers.MS SQL 2008 Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-tomcat6 | Monitors to check if the tomcat6 Java Servlet Engine service is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux SSH Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-TSGateway | Checks to see if the ‘TSGateway’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Remote Access Servers. Terminal Server Gateway | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-vhdsvc | Checks to see if the ‘vhdsvc’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-vmicheartbeat | Checks to see if the ‘vmicheartbeat’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt tofix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-vmickvpexchange | Checks to see if the ‘vmickvpexchange’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors |
SVC-vmicshutdown | Checks to see if the ‘vmicshutdown’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-vmictimesync | Checks to see if the ‘vmictimesync’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-vmicvss | Checks to see if the ‘vmicvss’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Managed 24×7 Service Plans. Windows Servers. Managed 8×5 | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-vmms | Checks to see if the ‘vmms’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Windows HyperV Host | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-vpn | Monitors to check if the Mac Server VPN service is running | Service Plans.MAC Servers.Server Roles.OS X Core Services.OS X Core Services – VPN | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors | ||
SVC-vsftpd | Monitors to check if the file transfer service (vsftpd) is running | Service Plans.Linux Machines.Server Roles.Linux Server Core Services.Linux FTP- vsftpd Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-W32Time | Checks to see if the ‘W32Time’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services. Domain Controllers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-W3SVC | Checks to see if the ‘W3SVC’ service is running and if it isn’t, will call the Monitor Restart Service script to attempt to fix the issue. | Service Plans. Windows Servers. Server Roles. Windows Web/Proxy Servers. Windows IIS Web Servers | Every 60 Seconds | ~Autofix Action Restart Service | Service Monitors | ||
SVC-web | Monitors to check if the Mac Server Web Service is running | Service Plans.MAC Servers.Server Roles.OS X Web Services.OS X Web Services – Web Server | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
SVC-Wiki | Monitors to check if the Wiki Server is running | Service Plans.MAC Servers.Server Roles.OSX Web Services. OS X Web Services – Wiki Server | Every 2 minutes | ~Autofix Action Restart Service | Service Monitors |
System Monitors
Table 6: Remote Monitors—System Monitors
Monitor Name | Description | Groups | Interval | Alert Action | Report Category |
EXE – DNS Lookup Test | Tests DNS via nslookup against four known sources to validate that DNS is looking up addresses externally as designed. If not, a ticket is created. | PortManagement. DNS -53 UDP | Every 5 Minutes | Default – Create Ticket | Remote Monitors |
EXE – Domain Controller Diagnostic | Analyzes the state of domain controllers in a forest or enterprise and reports any problems to help in troubleshooting. If any problems are reported, the ~Autofix Action DCDIAG script is called in an attempt fix the issue. This script will push down a copy of dcdiag to the server if missing, and re-run dcdiag with verbose output attaching the result to the ticket. See: http://technet.microsoft.com/en- | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every Hour | ~Autofix Action DCDIAG | Remote Monitors |
EXE – KCC Consistency Check | Tests KCC consistency via kcctest.bat. If a problem is found, the ~Autofix Action KCC script is called in an attempt to fix the issue. This script will push down a copy of Repadmin.exe. Repadmin helps administrators diagnose Active Directory replication problems between domain controllers running Microsoft Windows operating systems. | Service Plans. Windows Servers. Server Roles. Windows Servers Core Services.Domain Controllers | Every 12 Hours | ~Autofix Action KCC | Remote Monitors |
LT – Perf Monitors Disable | This monitor watches for performance monitors that have been disabled at the computer level and places a noperf file on the computer to ensure that the performance monitoring is disabled. Performance monitors that have been disabled will all report as ‘green’ regardless of the current state of the monitor. | All Agents | Every 5 Minutes | ~ Autofix Action Perf Monitors Disable | Antivirus Checks |
LT – Perf Monitors Enable | This monitor removes the noperf file from a computer that has had performance monitors re- enabled by deselecting the Remove Performance Monitors extra data field checkbox. | All Agents | Every 5 Minutes | ~ Autofix Action Perf Monitors Enable | Antivirus Checks |
Antivirus
Table 7: Internal Monitor Types—Antivirus
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
AV – Disabled | Checks the computer for antivirus from all of the definitions that exist in TAC Agent and that it has been disabled. If these conditions are met, it will only create a ticket if the computer has checked in within the last 15 minutes. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Server Anti- Virus Only Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. WindowsWorkstations. Managed HAAS Service Plans. Windows Workstations. Workstation Anti- Virus Only | Daily | Default – Create Ticket | Antivirus Checks |
AV – Out of Date | Checks the computer for antivirus software and checks the virus definitions to check if they have been updated within the last 15 days. If they haven’t been updated in the last 15 days and the computer has checked inwithin the last 15 minutes, the ‘Update Virus Definitions’ script is called to update the definitions automatically. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Server Anti- Virus Only Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Workstations. Workstation Anti- Virus Only | Daily | ~Autofix Action Resend AV Definitions | Antivirus Checks |
AV-Software Missing | Checks the computer for antivirus software based on the virus definitions that exist in TAC Agent and that the computer has checked in within the last 15 minutes. If both conditions are met, a ticket will be created; however, you will not be alerted if antivirus is missing if the role of the computer is defined as a database server, VM Host or mail server. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Server Anti- Virus Only Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Workstations. Workstation Anti- Virus Only | Daily | Default – Create Ticket | Antivirus Checks |
Backups
Table 8: Internal Monitor Types—Backups
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
BU – !Job Running > 8 hrs | Checks the backup status and if the job has been running for more than 8 hours, a ticket will be created. | Backup Management.AppAssure Backup Management.Acronis Backup Management.CA Backup | Every Hour | Default – Create Ticket | Backup Checks |
BU – Backup Failed to Configure Job | Checks the backup logs and looks for messages in the backup logs indicating that the backup configuration failed to save. If the Backup Manager plugin failed to save the backup configuration in the past 24 hours, a ticket will be created. | Backup Management.AppAssure Backup Management.Acronis Backup Management.CA Backup | Every Hour | Default – Create Ticket | Backup Checks |
BU – Backup Job Failed | Checks the backup logs for backups that have failed within the past hour. If any backups have failed within the past hour, the ~Autofix Action Server Backup script will automatically run in an attempt to resolve the issue. Refer to notes in Overview for additional information on Autofix actions. | Backup Management.AppAssure Backup Management.Acronis Backup Management.CA Backup | Every Hour | ~Autofix Action Server Backup | Backup Checks |
BU – Backup Plugin Failed | Checks the backup logs and if the Backup Manager plugin has failed or is not found, a ticket will be created. | Backup Management.AppAssure Backup Management.Acronis Backup Management.CA Backup | Daily | Default – Create Ticket | Backup Checks |
BU – Verify Backup Job Failed | Checks the backup logs for failures. If there is any indication that a backup job failed in the past 24 hours, a ticket will be created. | Backup Management.AppAssure Backup Management.Acronis Backup Management.CA Backup | Daily | Default – Create Ticket | Backup Checks |
CIM
Table 9: Internal Monitor Types—CIM
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
CIM – Fan Offline | Monitors for a bad fan and if a bad fan is detected, a ticket is created. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Create Ticket | Antivirus Checks |
CIM – Power Supply Offline | Monitors for a bad power supply and if a bad power supply is detected, a ticket is created. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Create Ticket | Antivirus Checks |
CIM – Temperature Sensor | Monitors for a temperature higher than 90 degrees and will create a ticket. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Create Ticket | Antivirus Checks |
Disk
Table 10: Internal Monitor Types—Disk
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
DRV – Disk Cleanup Servers | Checks the size of the server’s temp files and if it’s greater than 167772160 bytes (160 MB) and the computer has checked in within the last 15 minutes, the~Autofix Action Temp File Cleanup script will be called to attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | ~Autofix Action Temp File Cleanup | Disk Monitors |
DRV – Disk Cleanup Workstations | Checks the fragmentation on the drive. If the fragmentation is greater than 30%, it will create a ticket because the ~Autofix Action Defragment Drive that would have run prior to it hitting 30% did not remediate the issue. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Disk Monitors |
DRV – Fragmentation < 30% | Checks the fragmentation on drive. If the fragmentation on the drive is greater than 16% and less than 30% and the computer has checked in within the last 1400 minutes, the ~Autofix Action Defragment Drive script will be called to attempt to fix the issue. Drives that are excluded: drives that don’t exist and are there for history only, USB drives, firewire drives and drives manually tagged as SSD. Additionally, defragmentation is based on software detected so if SP, Acronis, AppAssure, CA, VMHost, VM, MSSQL Server or Exchange is detected these machines will not be defragmented. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | ~Autofix Action Defragment Drive | Disk Monitors |
DRV – Fragmentation > 30% | Checks the size of the server’s temp files and if it’s greater than 167772160 bytes (160 MB) and the computer has checked in within the last 15 minutes, the~Autofix Action Temp File Cleanup script will be called to attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | ~Autofix Action Temp File Cleanup | Disk Monitors |
DRV – Free Space Remaining < 10% Total Size | Checks the disk for available free space. If drive size is greater than 16384 MB (16 GB), available free space is less than 10% of the total drive size and file system is not CDFS, UNKFS, DVDFS, FAT, FAT32 or NetFS, monitor will create a ticket. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Servers.Managed 24×7 Service Plans.Linux Machines.Managed 8×5 Service Plans.MAC Workstations.Managed 24×7 Service Plans.MAC Workstations.Managed 8×5 Service Plans.MAC Servers.Managed 24×7 Service Plans.MAC Servers.Managed 8×5 | Daily | Default – Create Ticket | Disk Monitors |
DRV – Free Space Remaining < 2 GB | Checks the disk for available free space. If drive size is greater than 16384 MB (16 GB), the available free space is less than 2048 (2 GB) and the file system is not CDFS, UNKFS, DVDFS, FAT, FAT32 or NetFS, the monitor will create a ticket. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 Service Plans.Linux Machines.Managed 8×5 Service Plans.MAC Workstations.Managed 24×7 Service Plans.MAC Workstations.Managed 8×5 Service Plans.MAC Servers.Managed 24×7 Service Plans.MAC Servers.Managed 8×5 | Every 6 hours | Default – Create Ticket | Disk Monitors |
DRV – MFT Fragmentation | Monitors the MFT fragmentation of a drive (ignores SSD drives). When the fragmentation is greater than 15 percent and the computer has checked in within the last 15 minutes, it will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket Default – Server 24×7 | Disk Monitors |
DRV – Smart Failures | Smart Failures should not be ignored! Monitors the smart attributes’ thresholds and if the value exceeds the threshold (VMs are excluded), then a ticket is created. If there are multiple failures, a single ticket is created per computer. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed 8×5 Service Plans. Windows Workstations. Managed HAAS Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 Service Plans.Linux Machines.Managed 8×5 Service Plans.MAC Workstations.Managed 24×7 Service Plans.MAC Workstations.Managed 8×5 Service Plans.MAC Servers.Managed 24×7 Service Plans.MAC Servers.Managed 8×5 | Every 12 hours | Default – Create Ticket | Disk Monitors |
Table 11: Internal Monitor Types—ESX
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
ESX – Host CPU Usage | Monitors CPU usage of host and if CPU usage goes above 90%, a ticket is created. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX – Host Disk Resets | Monitors bus resets of disks on host and creates a ticket, if above 0. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX – Host Disk Usage | Monitors disk usage of host and creates a ticket if above 80%. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX – Host Memory Usage | Monitors memory usage of host and creates a ticket if above 90%. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX – Host Recently Restarted | Monitors the host system uptime and creates a ticket if time is less than 5 minutes. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX – VM Recently Restarted | Monitors VM system uptime and creates a ticket if time is less than 5 minutes. | Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX VM – CPU Usage | Monitors CPU usage of VM and creates a ticket if above 90%. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX VM – Disk Usage | Monitors disk usage of VM and creates a ticket if above 80% | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX VM – Memory Ballooned | Monitors number of times memory balloons on the VM and creates a ticket if above 0. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
ESX VM – Memory Usage | Monitors memory usage of VM and creates a ticket if above 90%. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 | Every 4 hours | Default – Create Ticket | Antivirus Checks |
Events
Table 12: Internal Monitor Types—Events
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
EV – Blacklisted Events – Exchange Server | Monitors the blacklisted events for errors on the Exchange server only. If blacklisted events occur, the Monitor Exchange server script will be called, which creates a ticket and adds a comment for each Exchange Server Blacklist event detected. Will update a new or opened ticket, if ticket is closed, it will open a new one. | Service Plans. Windows Servers.Managed 24×7 | Every hour | ~Autofix Action Exchange Server | Exchange Errors |
EV – Blacklisted Events – Informational Errors Only | Monitors the blacklisted events for error type 2 (informational only) and excludes Exchange events. Creates a ticket and appends all disk Informational blacklist events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | ~Autofix Action Blacklist Events – Informational | Eventlog Checks |
EV – Blacklisted Events – Symantec Backup Exec | Monitors the blacklisted events for warnings and errors that need to be addressed for Symantec Backup Exec. Creates a ticket and appends all events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Server Backup Only | Every hour | ~Autofix Action Critical Symantec Backup Exec Events | Backup Checks |
EV – Blacklisted Events – Symantec Endpoint Protection | Monitors the blacklisted events for warnings and errors that need to be addressed for Symantec Endpoint Protection. Creates a ticket and appends all events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Server Anti- Virus Only Service Plans. Windows Workstations.Managed 24×7 | Every hour | ~Autofix Action Critical Symantec Endpoint Security Events | Anti-Virus |
EV – Blacklisted Events – Symantec Endpoint Protection Licensing | Monitors the blacklisted events for Symantec Endpoint Protection licenses that are about to expire. Creates a ticket and appends all events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Managed 8×5 Service Plans. Windows Servers.Server Anti- Virus Only Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Workstations. | Every hour | Default – Do Nothing | Anti-Virus |
EV – Blacklisted Events – Warnings and Errors Only | Monitors the blacklisted events for warnings and errors that need to be addressed. Excludes Exchange events. Creates a ticket and appends all disk blacklist events as a commentto the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Every 4 hours | ~Autofix Action Blacklist Events – Warnings and Errors | Eventlog Checks |
EV – Chassis Intrusion | Monitors the event logs for the event ID of 1254 and the source is ‘Server Administrator’ with an event type of 1(error). Event ID1254 indicates that a chassis intrusion was detected. If any are detected, a ticket is created. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
EV – Drive Errors and Raid Failures | Monitors the event logs for any disk errors. Creates a ticket and appends all raid blacklist events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Every hour | ~Autofix Action Drive Errors and Raid Failures | Drive Errors |
EV – Excessive Alerts Detected > 25 Like Events | Monitors event logs for excessive alerts. If there have been more than 25 alerts and the computer has checked in within the last 6 minutes, it will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Daily | Default- Server 24×7 | Eventlog Checks |
EV – Failed Load User Profile | Monitors the event logs where the LogName field equals ‘application’ and the event ID is1521. Event ID 1521 indicates that Windows cannot locate the server copy of your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Possible causes of this error include network problems or insufficient security rights. This event will automatically create a ticket. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
EV – Failed Logins* | Monitors the event logs for the event ID 529, 644, 681 with the source of ‘security’. Event ID 529 indicates a Logon Failure for unknown user name or bad password. Event ID 644 indicates that the user account has been locked out. Event ID 681 indicates that a log in attempt failed. A decimal error code is included in the event(i.e. 3221225578) that translates to the cause of the failure. Triggers the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Server 24×7 | Internal Monitors |
EV – Folder Redirect Failed | Monitors event logs for failed folder redirects and event log type 1. If computer has checked in within last 15 min, a ticket will be created. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
EV – Printer Driving Missing* | Monitors the event logs for the event ID 1111 where the source is ‘UmrdpService’, the eventtype is 1(error) and thecomputer has checked in within the last 15 minutes. Event 1111 indicates that the driver required for printer is unknown ormissing. Triggers the appropriate Alert | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation 24×7 | Internal Monitors |
EV – Reoccurring Critical > 75 Occurrences | Monitors the event log for more than 75 reoccurring events and will create a ticket when this occurs. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Create Ticket | Eventlog Checks |
E V – TCP Max Connections Reached | Monitors event logs with the event ID 4226 with a source of ‘Tcpip’ and the event type of 3 (warning/error) and the computer has checked in within the last 15 minutes. The event ID 4226 indicates that TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts. Creates a ticket when this occurs. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Create Ticket | Internal Monitors |
Hardware
Table 12: Internal Monitor Types—Hardware
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
HDW – Hardware Changes Detected | Checks for any changes in hardware since yesterday. Any changes are indicated in a ticket. | Service Plans. Windows Servers. Managed. 24×7 | Daily | Default – Create Ticket | Internal Monitors |
TAC Agent 2.0
Table 13: Internal Monitor Types—TAC Agent 2.0
Monitor Name | Description | Groups | Interval | Alert Template | Report Category | |
LT-Agent Out Dated | Monitors agent computers for the current service version for Windows, Mac and Linux. If the service version is not current, the script will try to remediate the issue. If it cannot, then the script is to execute the alert template that has been specified in the Properties. | All Agents | Daily | ~Autofix Out of Date Agent | Internal Monitors | |
LT – Agents No Checkin for more than 30 days | Monitors agent computers for the last checkin. If greater than 30 days, will create a ticket. | Service Plans | Daily | Default – Create Ticket | Internal Monitors | |
LT – TAC Agent monitor disabled | This monitor detects Internal Monitors that have been disabled due to invalid or long running SQL queries. | All Agents | Every Hour | Default – Create Ticket | Internal Monitors | |
LT – New Computer Detected* | This monitor alerts on new network devices detected by the network probe within the past day that appear to be new computers on the network. | All Agents | Daily | -Autofix Action New Computer Detected | Internal Monitors | |
LT – New Device Detected* | This monitor alerts on new network devices detected by the network probe within the past day. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Every 12 hours | Default – Create Ticket | Internal Monitors | |
LT – New Unassigned Computers* | This monitor detects new computers that have been added to the New Computers location in the past two days that need to be moved to their proper location. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Daily | Default – Create Ticket | Internal Monitors |
LT – Offline Locations* | This monitor detects locations that have no agents checking in. | All Agents | Every 5 minutes | Default – Do Nothing | Internal Monitors | |
LT-Offline Master Servers | Monitors servers where the last time the server checked in was greater than 5 minutes ago. If greater than 5 minutes, the autofix action agent offline script will run. The script ensures the agent is actually down or if an entire site is down. If so, the script will try to remediate the issue. If it cannot, then the script executes the alert template that has been specified in the Properties. | Service Plans. Windows Servers. Managed. 24×7 | Every 30 seconds | ~Autofix Action Server Offline Script | Internal Monitors | |
LT-Offline Servers | Monitors servers where the last time the server checked in was greater than 5 minutes ago. If greater than 5 minutes, the autofix action agent offline script will run. The script ensures the agent is actually down or if an entire site is down. If so, the script will try to remediate the issue. If it cannot, then the script executes the alert template that has been specified in the Properties. | Service Plans. Windows Servers. Managed. 24×7 Service Plans. Windows Servers.Managed.8×5 | Every 5 minutes | ~Autofix Action Server Offline Script | Internal Monitors | |
Monitors servers where the last time the server checked in was greater than 5 minutes ago. If greater than 5 minutes, a ticket is created. | Service Plans.Linux Machines.Managed 24×7 Service Plans.MAC Servers.Managed 24×7 Service Plans.MAC Servers.Managed 8×5 | Every 5 minutes | Default – Create Ticket | Internal Monitors | ||
LT – Onboarding Incomplete – Missing Admin Credential | Detects locations that have been enabled for Onboarding, but do not have a credential selected for ‘Login to use for Administrator Access’ selected on the location’s Deployment and Defaults tab. | All Agents | Every 12 hours | Default – Create Ticket | Internal Monitors | |
LT – System MAC Address Changed | This monitor detects agents where the MAC address of the network card has changed. If the MAC address of an agent is changing this is used to detect when two different agent computers checking into the same server agentid. | Service Plans | Default – Create Ticket | Internal Monitors |
Mobile Device Management
Table 14: Internal Monitor Types—MDM
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
MDM – Devices Over Mobile Data | Checks for mobile devices that exceed their specified data plan. | Global monitor – not assigned to specific groups | Every 6 hours | Default – Create Ticket | Internal Monitors |
MDM – Mobile Devices Not Checking In | Checks for mobile devices that are being managed through MDM that are not checking in. | Global monitor – not assigned to specific groups | Every 12 hours | Default – Create Ticket | Internal Monitors |
No Contract
Table 15: Internal Monitor Types—No Contract
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
NC – AV Disabled | Checks the computer for antivirus from all of the definitions that exist in TAC Agent and that it has been disabled. If these conditions are met, it will only create a ‘no contract’ ticket if the computer has checked in within the last 15 minutes. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Antivirus Checks |
NC – AV Out of Date | Monitors the computer for antivirus software and checks the virus definitions to determine if they have been updated within the last 15 days. If they haven’t been updated in the last 15 days and the computer has checked in within the last 15 minutes, a ‘no contract’ ticket will be created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Antivirus Checks |
NC – AV Software Missing | Checks the computer for antivirus software based on the virus definitions that exist in TAC Agent and that the computer has checked in within the last 15 minutes. If both conditions are met, a ‘no contract’ ticket will be created; however, there is no alert if antivirus is missing or if the role of the computer is defined as a database server, VM Host or mail server. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Antivirus Checks |
NC – Bad Processes Detected | Monitors for blacklisted processes. If a blacklisted process is detected, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Process Monitors |
NC – Drive – Drive Errors and Raid Failures | Monitors the event logs for any disk errors. Creates a ‘no contract’ ticket and appends all raid blacklist events as a comment to the ticket. Will only update a new or opened ticket, if the ticket is closed it will open a new one. | Service Plans. Windows Servers.No Contract | Default – No Contract Ticket | Drive Errors | |
NC – Drive – Disk Cleanup Servers | Checks the size of the server’stemp files and if greater than167772160 bytes (160 MB) and the computer has checked in within the last 15 minutes, a ‘no contract’ ticket will be created. | Service Plans. Windows Workstations.No Contract | Default – No Contract Ticket | Disk Monitors |
NC – Disk Cleanup Workstations | Checks the size of the computer’s temp files size, if greater than 50331648 bytes (48 MB) and the computer has checked in within the last 15 minutes, a ‘no contract’ ticket will be created. | Service Plans. Windows Workstations.No Contract | Default – No Contract Ticket | Disk Monitors | |||
NC – Drive – Fragmentation | Checks the fragmentation on drive. If the fragmentation on the drive is greater than 15% and the computer has checked in within the last 1400 minutes, a ‘no contract’ ticket will be created. Drives that are excluded: drives that don’t exist and are there for history only, USB drives, firewire drives and drives manually tagged as SSD. | Service Plans. Windows Workstations.No Contract | Default – No Contract Ticket | Disk Monitors | |||
NC – Drive – Free Space <5% Free | Checks the disk for available free space. If drive size is greater than 4096 MB (4 GB), available free space is less than 5% of the total drive size and file system is not CDFS, UNKFS, DVDFS, FAT, FAT32 or NetFS, monitor will create a ‘no contract’ ticket. | Service Plans. Windows Workstations.No Contract Service Plans. Windows Servers.No Contract Service Plans.MAC Workstations.No Contract Service Plans.MAC Servers.No Contract | Default – No Contract Ticket | Disk Monitors | |||
NC – Drive – Smart Failures | Smart Failures should not be ignored! Monitors the smart attributes’ thresholds and if the value exceeds the threshold (VMs are excluded), then a non- contract ticket is created. If there are multiple failures, a single ticket is created per computer. | Service Plans. Windows Workstations.No Contract Service Plans. Windows Servers.No Contract Service Plans.Linux Machines.No Contract Service Plans.MAC Servers.No Contract | Daily | Default – No Contract Ticket | Drive Errors | ||
NC – TCP – Duplicate IP in Network | Monitors the event logs for a duplicate IP address and that the computer has checked in within the last 1400 minutes. If these conditions are met, a no contract ticket will be created. | Service Plans. Windows Workstations.No Contract | Dail | Default – No Contract Ticket | Internal Monitors | ||
NC – TCP – Suspicious Ports | Monitors for activity on specific ports that might indicate suspicious activity. Ports monitored: 1080, 2283, 2535, 2745, 3127, 3128, 3410, 5554, 8866, 9898, 12345, 17300 and 27374. Creates a ‘no contract’ ticket if any activity is detected on these ports and the computer has checked in within the last 1400 minutes. | Service Plans. Windows Workstations.No Contract Service Plans. Windows Servers.No Contract Service Plans.MAC Workstations.No Contract Service Plans.MAC Servers.No Contract | Daily | Default – No Contract Ticket | Internal Monitors | ||
NC – Updates – Failed Automatic | Monitors for Windows Updates that have failed and that the computer has checked in within the last 1400 minutes. If these conditions are met, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Internal Monitors | ||
NC – Updates – Missing Service Pack | Monitors Windows and Macintosh machines for missing service packs. If there are missing service packs, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract Service Plans. Windows Servers.No Contract Service Plans.MAC Workstations.No Contract | Daily | Default – No Contract Ticket | Internal Monitors | ||
NC – Updates – Out of Date | Monitors Windows and VM machines for out of date updates. If out of date, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Internal Monitors | ||
NC – Windows Appinit DLL Defined* | Checks to see if the Appinit DLL is defined on a computer and if so it could indicate that there is a virus infection on that computer or that the computer is a slow performing machine. If defined, a ‘no contract’ ticket is created. | Service Plans. Windows Servers.No Contract | Daily | Default – No Contract Ticket | Registry Monitors | ||
NC – Windows Shell Defined | Checks to see if the Windows Shell is being defined at startup on a computer and if so it could indicate that there is a virus infection. If defined, a ‘no contract’ ticket is created. | Service Plans. Windows Servers.No Contract | Daily | Default – No Contract Ticket | Registry Monitors | ||
NC – Windows Startup Overloaded | Monitors the number of startup programs. If greater than 15 and contact has been made within the last 8 days, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Registry Monitors | ||
NC – Windows Userinit Defined | Checks to see if the Windows userinit is being defined at startup on a computer and if so it could indicate that there is a virus infection because userinit.exe can run logon scripts which could be malicious. If defined, a ‘no contract’ ticket is created. | Service Plans. Windows Workstations.No Contract | Daily | Default – No Contract Ticket | Registry Monitors |
Performance
Table 16: Internal Monitor Types—Performance
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
PF – Low Memory | Monitors the total memory. If less than 500, it will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Server 24×7 | Perf. Checks |
Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Workstations.Managed 8×5 | Daily | Default – Workstation – 24×7 | Perf. Checks | ||
PF – 90% Plus Avg CPU | Monitors CPU usage greater than 90 percent and where the computer has checked in within the last 15 minutes. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Server 24×7 | Perf. Checks |
Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation – 24×7 | Perf. Checks | ||
Service Plans. Windows Workstations.Managed 8×5 | Daily | Default – Workstation – 8×5 | Perf. Checks |
Processes
Table 17: Internal Monitor Types—Processes
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
PROC – Bad Processed Detected | Monitors for blacklisted processes. If a blacklisted process is detected, the ‘Monitor Kill Bad Process’ script is called to kill the bad process. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations. Managed HAAS | Daily | ~Autofix Action Kill Bad Process | Process Monitors |
Printers
Table 18: Internal Monitor Types—Printers
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
PRT – Printer Low Consumables | Monitors printer consumable levels. If less than 20 percent and where the max capacity is greater than 0, the monitor will trigger the appropriate Alert Template based on the service plan this printer belongs to. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation 24×7 (global default) | Internal Monitors |
Passwords
Table 19: Internal Monitor Types—Passwords
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
PWD – Expired Passwords | Monitors the passwords table and checks to see if the expiration date is prior to today’s date. If any are expired, a ticket is created. | Service Plans. Windows Workstations.Managed 24×7 | Daily | Default – Create Ticket | Expired Items |
Registry
Table 20: Internal Monitor Types—Registry
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
REG – Windows Appinit DLL Defined* | Checks to see if the Appinit DLL is defined on a computer and if so it could indicate that there is a virus infection on thatcomputer or that the computer is a slow performing machine. If defined, the ‘Monitor Fix Appinit’ script will be called to fix the Appinit DLL that is defined in the registry and will delete them. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | ~Autofix Action Fix Appinit | Registry Monitors |
REG – Windows CMD Autorun Defined | Checks to see if the Windows cmd is defined to auto start on a computer and if so could indicate a virus infection. If defined, the monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation 24×7 | Registry Monitors |
REG – Windows Shell Defined | Checks to see if the Windows Shell is being defined at startup on a computer and if so it could indicate that there is a virus infection. If defined, the ‘Monitor Fix Shell’ script will be called to fix the Windows Shell Registry and set it back to Explorer.exe. HKEY_LOCAL_MACHINE\SOF TWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | ~Autofix Action Fix Shell | Registry Monitors |
REG- Windows Startup Overloaded | Monitors the number of startup programs. If greater than 15 and contact has been made within the last 8 days, the monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Daily Daily | Default – Create Ticket Default – Workstation 24×7 Default – Workstation 8×5 | Registry Monitors |
REG – Windows System Defined* | Checks to see if the Windows System is being defined at startup on a computer and if so it could indicate that is a virus infection. If defined, the ‘Monitor Fix System’ script will be called and will fix the defined system registry value. HKEY_LOCAL_MACHINE\SOF TWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Sy stem | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | ~Autofix Action Fix System | Registry Monitors |
REG – Windows Taskman Defined | Checks to see if the Windows Taskman is being defined at startup on a computer and if so it could indicate that there is a virus infection. If defined, the monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation 24×7 | Registry Monitors | ||
REG – Windows Userinit Defined | Checks to see if the Windows userinit is being defined at startup on a computer and if so it could indicate that there is a virus infection because userinit.exe can run logon scripts which could be malicious. If defined, the ‘Monitor Fix Userinit’ script will be called and attempt to fix the issue. | Service Plans. Windows Workstations.Managed 24×7 ervice Plans. Windows Workstations.Managed HAAS | ~Autofix Action Fix Userinit | Service Monitors |
Services
Table 21: Internal Monitor Types—Services
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
SVC – Auto Services Stopped | Checks the computer for auto services that are not running and the computer has checked in within the last 15 minutes and where the services.driver = 0 (to verify that drivers are not loading as services). Provided the service is not blacklisted and the other conditions are met, the ‘Monitor Restart Service’ script will be called and it will attempt to restart the failed service no more than three times before generating an alert and creating a ticket. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows.Servers.Managed 8×5 Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 | Every hour | ~Autofix Action Restart Service | Service Monitors |
Software
Table 22: Internal Monitor Types—Software
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
SW – Application Crash | Monitors the event logs for the event ID 1002 and source‘Application Hang’ with an event type 1(error) where the computer has checked in within the last 1400 minutes. Event ID 1002 indicates hanging application <application exe>, version <version>, hang module hungapp, version 0.0.0.0, hang address <hex address>. If defined, the monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Workstation 24×7 | Internal Monitors |
Service Plans. Windows Workstations.Managed 8×5 | Daily | Default – Workstation 8×5 | |||
Service Plans. Windows Servers.Managed 24×7 | Daily | Default Server – 24×7 | |||
SW – Blacklisted Install | Monitors the software table to check if the selected software that appears on the Application Blacklist has been installed and if the computer has checked in within the last 1400 minutes. If these conditions are met, a ticket is created. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Create Ticket | Internal Monitors |
SW – Expired ProductKeys* | Monitors the product keys and checks the expiration date. If the expiration date is less than 43200 minutes from now and the day of week is not Sunday or Saturday, the monitor will create a ticket. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Expired Items |
SW – Installed New* | Monitors new installations and determines if the application was installed within the last day, if the computer has been addedover two days ago and theapplication is not a patch. Many common apps excluded from alerting: java, Mozilla, Skype, Flash Player, Chrome, Adobe Reader, Apple application, CutePDF, Shockwave, QuickTime and iTunes. Additional software can be added to exclude. Information provided by this monitor may not be useful today but may be useful later for troubleshooting purposes. | Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 | Daily | ~Autofix Action SW Installed Default – Workstation 24×7 | Internal Monitors |
SW – Over Licenses* | Determines if the license count is greater than the allocated license count. If license count is greater, a ticket will be created. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Every 12 hours | Default – Create Ticket | Internal Monitors |
SW – Unclassified Apps | Monitors the software table for the selected software that appears on the Application whitelist. If application appears on the whitelist, the ‘Monitor Unclassified Apps’ script will be called to attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Managed 8×5 | ~Autofix Action Unclassified Apps | Internal Monitors | |
SW – Uninstalled* | Checks for software that has been uninstalled within the last day. The monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. If computer belongs to a managed group with the ~Autofix Action as the Alert Template, the ‘Monitor SW Uninstall’ script is called and will attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 | Default – Workstation 24×7 | Internal Monitors | |
Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | ~Autofix Action SW Uninstalled |
TCP
Table 23: Internal Monitor Types—TCP
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
TCP – Suspicious Ports | Monitors for activity on specific ports that might indicate suspicious activity. Ports monitored: 1080, 2283, 2535, 2745, 3127, 3128, 3410, 5554, 8866, 9898, 12345, 17300 and 27374. Monitor will trigger the appropriate Alert Template based on the service plan this computer belongs to. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Default – Create Ticket | Network Checks | |
Service Plans. Windows Workstations.Managed 8×5 | Default – Workstation 8×5 |
Updates
Table 24: Internal Monitor Types—Updates
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
UPDATES – Daytime Patch Reboot Pending | This monitor detects Windows workstation agents that are online and have a pending reboot due to applied Windows Updates. The machine must be under patch contract. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS | Every hour | Default – Do Nothing | Internal Monitors |
_System Automation. Windows Updates Patch Window Control.Win Workstations. Windows Updates – Everyday Daytime Patch Override | Every hour | ~Autofix Prompt User Reboot | Internal Monitors | ||
UPDATES – Empty Patch Window | Checks computer for Windows OS, patch window is empty and computer has checked in within the past day. This indicates that Windows update is messed up or installer is out of date. Calls the ‘Monitor Empty Patch Window’ script and will attempt to fix the issue. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Servers.Managed 24×7 Service Plans. Windows Servers.Managed 8×5 | Every four hours | ~Autofix Empty Patch Window | Internal Monitors |
UPDATES – Failed | Checks computer for updates that were pushed and failed and where the computer has checked in within the past day. If conditions are met, calls the ‘Monitor Missing Critical Patches’ script which will attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | ~Autofix Action Missing Critical Patches | Antivirus Checks |
UPDATES – Failed Automatic Updates | Checks event logs for failed automatic updates and where computer has checked in within the last 1400 minutes. If these conditions are met, the ‘Monitor Failed Patch Installs’ script is called which will attempt to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | ~Autofix Action Failed Patch Installs | Internal Monitors |
UPDATES – Installed | Checks for patches installed within the last day. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Do Nothing | Updates Installed |
UPDATES – Missing Service Pack | Monitors Windows and Macintosh machines for missing service packs. If there are missing service packs, a ticket is created. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 Service Plans.MAC Workstations.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
UPDATES – New Unapproved* | Monitors new patches that have been detected within the past 24 hours. | Service Plans. Windows Servers.Server Roles.MSP Specific Servers.TAC Agent Server | Daily | ~Autofix Action New Unapproved Patches | Internal Monitors |
UPDATES – Out of Date | Checks for Windows updates that haven’t run in the last 30 days. If there are updates that have not run in the past 30 days, a ticket is created. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 Service Plans. Windows Workstations.Managed HAAS Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
UPDATES – Reboot Pending | Checks if patching requires a reboot and if computer is not a server and has checked in within the last 15 minutes will call the ‘Monitor Prompt User Reboot’ script which will prompt the user to restart the computer and if the user says no then it will reschedule itself for 60 mins later. This script will continuously ask the user to restart until the computer restarts and the flag is reset. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed 8×5 | Every six hours | ~Autofix Prompt User Reboot | Internal Monitors |
Uptime
Table 25: Internal Monitor Types—Uptime
Monitor Name | Description | Groups | Interval | Alert Template | Report Category |
UPTIME – Over 1 Month Without Reboot* | Checks computer’s uptime to see if computer has not been rebooted in over a month and if it hasn’t, creates a ticket. | Service Plans. Windows Workstations.Managed 24×7 Service Plans. Windows Workstations.Managed HAAS | Daily | Default – Create Ticket | Internal Monitors |
UPTIME – SVR 1 Mo. Since Reboot* | Checks servers’ uptime to see if server has not been rebooted in over a month and if it hasn’t creates a ticket. | Service Plans. Windows Servers.Managed 24×7 | Daily | Default – Create Ticket | Internal Monitors |
UPTIME – WKS 2 Weeks Since Reboot* | Checks computer’s uptime to see if computer has not been rebooted in two weeks. If it has not, the ‘Monitor Reboot Computer’ script will be called to fix the issue. Refer to notes in Overview for additional information on Autofix actions. | Service Plans. Windows Workstations. Managed 24×7 Service Plans. Windows Workstations. Managed HAAS | Daily | ~Autofix Action Reboot Computer | Internal Monitors |
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of IT engineers who thrive on rolling up
their sleeves and solving your IT problems
and meeting your business needs.
