Change management refers to the systematic approach and set of processes used to manage the people side of change within an organization related to major adjustments in tools, technologies, systems or business processes.

How Change Management Relates to Managed IT:

– Applies structured frameworks to smooth IT-driven workflow/software transitions by preparing staff and establishing buy-in.
– Requires training development, internal communications, stakeholder analysis, accountability mapping and user acceptance testing.
– Vital companion capability to any complex technology transformation initiative like migrations, upgrades or new deployments.

Example:

A healthcare provider relies on change management tactics to ensure physicians adopt and utilize a new patient records platform to drive compliance with quality care standards and procedures.

Key Takeaways:

– Uses strategies and planning to ease people’s transition through IT or tech-enabled business shifts.
– Applies to software rollouts, infrastructure updates, and process optimization initiatives.
– Vital for user adoption when deploying new healthcare systems or e-learning tools.
– Enables financial industries to maximize ROI in new technologies.
– Managed service providers guide clients on change management best practices.