Incident response refers to the policies, procedures and technology safeguards implemented to rapidly detect breaches or service disruptions, minimize associated damage, and restore normal operations across an organization’s IT environment.

How Incident Response Relates to Managed IT:

– MSP security experts enact response playbooks when threats are validated leveraging identified tools.
– Entails triaging severity, enacting countermeasures, conducting forensic analysis and managing communications.
– Lessons feed back into security control improvement lifecycle.

Example:

A healthcare provider partners with an MSP to contain and neutralize a ransomware attack uncovered on clinician laptops before patient appointments are broadly impacted.

Key Takeaways:

– Preparation and processes enabling swift security event containment and recovery.
– Minimizes business disruption, data loss and reputation harm after adverse events.
– WPG provides dedicated around the clock response benches ready to remediate incidents.