Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) refers to a set of best practices for IT service management focused on aligning technology solutions and processes with business strategy, priorities and needs.

How ITIL Relates to Managed IT:

– Provides standardized frameworks for service workflows across incident, problem, change and release management.
– Key performance indicators facilitate objective progress measurement.
– MSPs base service catalogs, operational procedures and lifecycles on ITIL principles.

Example:

A manufacturer partners with an ITIL-aligned MSP to continuously enhance delivery and support of its customer-facing product ordering portal tied directly to supply chain management tools.

Key Takeaways:

– Predefined guidance for coordinating IT services tailored to add value.
– Regular assessments identify service improvements targeting maturity advances.
– WPG utilizes ITIL practices to enable top-tier service management.