IT Asset Management (ITAM) refers to the comprehensive supervision and tracking of all technology assets owned by an organization. This covers both hardware and software across an enterprise.

Key Activities

Main activities performed in IT Asset Management include:

– Maintaining inventory of all IT equipment.
– Tracking details like hardware specifications, software licenses.
– Monitoring utilization to optimize resource allocation.
– Managing operational costs, leases & maintenance warranties.
– Planning refresh cycles & safe disposal of obsolete assets.

Importance for Managed Services

For MSPs, providing ITAM as a service offers multifaceted benefits to clients such as:

– Improved visibility into IT infrastructure components.
– Proactive management of hardware/software lifecycles.
– Controlled technology spending aligned to budgets.
– Systematized compliance with software licenses.
– Enabling informed decisions for future IT investments.