IT governance refers to the set of processes, frameworks, and policies implemented by an organization to effectively manage IT operations, align them with business objectives, and derive maximum value from technology investments.

Key Focus Areas

Some key focus areas under IT governance include:

– Strategic alignment of IT initiatives to functional business goals
– Responsible management and security of information assets
– Risk assessment and resource optimization
– Performance monitoring using defined metrics
– Regulatory and compliance adherence

Importance for Managed Services

Establishing robust IT governance is a pivotal delivery component of managed services providers. It enables MSPs to:

– Ensure customer IT landscapes meet safety benchmarks
– Continuously improve service levels using performance data
– Prioritize technology spends balancing security, reliability and agility
– Scale infrastructure gauging compliance needs as companies grow
– Institutionalized governance provides credibility to MSP offerings