Machine Learning refers to the technology that enables computers to learn behaviors, patterns and insights by analyzing data rather than being explicitly programmed. It focuses on developing algorithms that can receive data inputs and make accurate predictions without needing human intervention.

Key Capabilities

Some key capabilities of ML include:

– Identifying correlations and making forecasts based on historical data
– Classifying information into different meaningful categories
– Recognizing speech, text, images and other patterns accurately
– Continuously improving predictive accuracy without coding

Relevance for Managed Services

For MSPs, machine learning powers delivery of next-gen IT services like:

– Predictive infrastructure analytics for clients
– Automating help desk queries via chatbots
– Cyberthreat detection by identifying unusual network activity
– Uncovering business insights from client data lakes
– Personalizing client portal recommendations leveraging usage data