Phishing refers to social engineering cyber attacks carried out through fraudulent emails, texts, phone calls or websites impersonating trusted sources to deceive recipients and trick them into sharing sensitive data like login credentials, bank details etc.

Why Managed Service Providers Must Address It:

– Employees are prime targets for phishing schemes
– Can lead to credential theft, financial fraud or data breaches
– MSPs must implement strong email security and filters
– Conducting attack simulations highlights vulnerability

Example:

An MSP may run simulated phishing campaigns internally for a healthcare client to identify susceptible users, followed by targeted security awareness training to strengthen human firewall.

Common Phishing Attack Vectors:

– Malicious email attachments
– Compromised hyperlinks
– Fake login portals
– Social media scams
– SMS/Phone call pretexts

For clients across finance, retail and administration, managed IT partners continually train user cohorts and ensure technological safeguards to prevent phishing threats leading to compromise.