Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft that enables users to securely connect to and control a remote PC or virtual desktop over a network.

Relevance for Managed Service Providers:

– Allows remote monitoring, troubleshooting and fixes
– Gaining visibility into assets is key for management
– Must be correctly configured to prevent intrusions
– Can integrate with client active directory

Example:

An MSP provisions RDP access to employee workstations at a customer office. This enables IT technicians to remotely diagnose issues, deploy updates, and perform maintenance during off hours.

Working of RDP:

– Encrypted data transmission over network
– Transmits user inputs to remote side
– Compresses and sends desktop screenshots

For productivity-critical sectors like healthcare, finance and media, Managed Service Providers rely on RDP for scalable and secure remote access to deliver robust IT support and uptime.