Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft that enables users to securely connect to and control a remote PC or virtual desktop over a network.
Relevance for Managed Service Providers:
– Allows remote monitoring, troubleshooting and fixes
– Gaining visibility into assets is key for management
– Must be correctly configured to prevent intrusions
– Can integrate with client active directory
Example:
An MSP provisions RDP access to employee workstations at a customer office. This enables IT technicians to remotely diagnose issues, deploy updates, and perform maintenance during off hours.
Working of RDP:
– Encrypted data transmission over network
– Transmits user inputs to remote side
– Compresses and sends desktop screenshots
For productivity-critical sectors like healthcare, finance and media, Managed Service Providers rely on RDP for scalable and secure remote access to deliver robust IT support and uptime.
