Software as a Service (SaaS) refers to cloud-based software applications delivered through the internet, eliminating the need for companies to purchase, install or run applications on their own systems.

In Managed IT:

– MSPs strategize, implement and manage SaaS solutions spanning areas like collaboration, security, finance, HR, marketing and more for their clients.
– Streamlining provisioning, access controls, integrations, data protection and usage analytics are key to ensuring smooth SaaS lifecycle management.
– Training end users on adopting SaaS apps while maintaining company policy compliance falls under client change management functions of MSPs as well.

Example:

An MSP assists a financial services client to roll out a new SaaS business intelligence platform to their marketing team – handling user onboarding, access rights and usage monitoring.

Key Takeaways:

– MSPs provide complete guidance to clients around selecting, onboarding and managing appropriate SaaS applications customized for their needs.
– Ongoing support spans user provisioning, security policy enforcement, usage visibility and adoption enablement.