Voice over Internet Protocol (VoIP) refers to voice and multimedia communications transmitted over the internet rather than traditional phone lines.

In Managed IT:

– MSPs strategize, execute and manage end-to-end VoIP solutions for clients as an advanced phone system alternative to legacy landline infrastructure.
– Benefits include lower costs, sophisticated call routing, mobility features, seamless scalability and disaster recovery.
– Ensuring optimal voice quality, reliable uptime and security are key aspects of VoIP solutions administered by MSPs.

Example:

An MSP migrates a retailer from antiquated PBX phone system to a resilient, cloud-based VoIP platform.

Key Takeaways:

– MSPs architect VoIP communications ecosystems customized to replace conventional telephony systems.
– Feature-rich VoIP enhances collaboration, agility and business continuity strengths for organizations.