A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems on a proactive basis under a subscription model. MSPs deploy, maintain, and improve the IT services used by their clients through ongoing monitoring, management, troubleshooting and support.Key responsibilities and services offered by MSPs typically include:
- 24/7 real-time monitoring and management of networks, servers, devices, and other IT infrastructure
- Software patch management
- Upgrading systems and providing tech refresh strategies
- Backup and disaster recovery
- Cloud migration planning and support
- Multi-layered cybersecurity solutions
- Help desk/service desk ticketing systems
- Dark web monitoring
- Predictive maintenance and prevention of IT issues
- Example: An accounting firm has 100 employees that rely on computers and a server network to perform their jobs. Instead of having an in-house IT team update software, manage security, fix issues, and more for all staff, they partner with an MSP to handle it 24/7/365 behind the scenes. The accounting firm now has optimized technology with fewer resources spent.
- Key IT services MSPs provide include security operations like dark web monitoring, backup for disaster recovery, and strategic plans to optimize infrastructure.
- For healthcare clinics, MSPs keep EHR updated/compliant to improve patient care quality and prevent downtime.
A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems on a proactive basis under a subscription model. MSPs deploy, maintain, and improve the IT services used by their clients through ongoing monitoring, management, troubleshooting and support.
Key responsibilities and services offered by MSPs typically include:
- 24/7 real-time monitoring and management of networks, servers, devices, and other IT infrastructure
- Software patch management
- Upgrading systems and providing tech refresh strategies
- Backup and disaster recovery
- Cloud migration planning and support
- Multi-layered cybersecurity solutions
- Help desk/service desk ticketing systems
- Dark web monitoring
- Predictive maintenance and prevention of IT issues
Example: An accounting firm has 100 employees that rely on computers and a server network to perform their jobs. Instead of having an in-house IT team update software, manage security, fix issues, and more for all staff, they partner with an MSP to handle it 24/7/365 behind the scenes. The accounting firm now has optimized technology with fewer resources spent.
- Key IT services MSPs provide include security operations like dark web monitoring, backup for disaster recovery, and strategic plans to optimize infrastructure.
- For healthcare clinics, MSPs keep EHR updated/compliant to improve patient care quality and prevent downtime.