Are you tired of facing problems and connection issues while making calls using your regular phone lines? Consider switching to VoIP Calls.
VoIP or Voice over Internet Protocol is an efficient cloud-based communication platform. In this blog, we discuss why VoIP calls are better than normal telephone calls for businesses.
First, let’s understand what is VoIP and how the technology works.
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What is VoIP?
In simple terms, VoIP is a phone technology, that allows you to make and receive phone calls using the internet.
Generally, if you want to make a call using your landline phone system, then you can only take the help of the single desk phone in your office. While on the other hand, with the help of VoIP you can use your tablet, laptop, and regular smartphone to make and receive business calls.
That’s why most small business and enterprise companies are using VoIP providers instead of traditional phone providers to conduct their business, especially the sales team.
How Does VoIP Work?
A VoIP works differently from a regular landline phone system.
In a traditional phone system when you make or receive a call, you are connected to the person on the other end, and they are connected to you in a circuit.
This telephone circuit technology is reliable and still works but it’s not the most efficient or cost-effective.
Hence in the case of VoIP, the data is only sent when needed so that each time you speak, a brief instant connection is created immediately. You and the opposite person won’t be able to speak at the same time as the connection won’t go both ways.
For you to understand it more properly, we would explain this process in 5 easy steps –
- You make or receive a phone call from your VoIP phone set
- The VoIP adapter converts your voice sound wave to a digital wave.
- Your internet router sends the digital voice signal to VoIP servers
- Your call reaches the VoIP server which then routes it on.
- Finally, the digital wave is received by your customer and heard as an audio sound on their phone.
Advantages of VoIP System
Lower Monthly Cost
For both domestic and international calls the monthly cost is very low.
Some VoIP phone providers would include unlimited free domestic calls. Also, the international calls are very cheap.
Take Calls From Anywhere
You don’t necessarily need to be in the office and take calls by sitting by your desk phone. With the help of VoIP, you receive incoming calls whenever you are using an app on your phone, tablet, or laptop.
Advanced Business Features
With the help of VoIP solutions, you can easily set up conference calls. Also, you can get additional features like, virtual receptionists, holding music, call waiting, voicemail to text, etc.
Scalability and Flexibility
When you are hiring more staff or opening a new branch office, VoIP Service makes it very easy to scale. It lets you add your team members with just a few clicks inside your account dashboard.
Disadvantages of VoIP System
Need Internet Connection
Your call quality would get hampered if you have a slow or poor level of internet connection.
Unlike regular phone services, you cannot make VoIP calls if there is any power outage. Nowadays many offices have wireless internet powered by WiFi routers. These routers need electricity. Hence if there is any power outage, then your internet can also go down which would harm your VoIP calls.
Switching from VoIP to cell phone means you need to train your staff on how to use it. But most VoIP systems are user-friendly and won’t take much time to familiarize your staff with the VoIP software.
Now that you know what to look for in a VoIP business phone service, it’s high time that you decide on which platforms best suit your current and future business communications and needs.
While looking for a platform make sure that you check the information about its user experience, pricing, available features, and VoIP softphones.
Want superior VoIP Software for your business?
We provide VoIP services that enhance the way you communicate. Contact WPG to discuss your requirements.