System Center Operations Manager (SCOM) is a software solution from Microsoft for monitoring IT infrastructure health, availability and performance across cloud, hybrid and on-premises environments.
In Managed IT:
– MSPs utilize SCOM to gain centralized visibility into the servers, applications and devices deployed for clients.
– It enables automated issue detection, alerting and remediation workflows reducing maintenance overhead for client systems.
– Customized dashboards and detailed reporting provided by MSPs help demonstrate continuous oversight of critical customer environments with SCOM.
Example:
An MSP relies on SCOM alerts to rapidly troubleshoot SharePoint performance problems a client has reported, restoring acceptable response times.
Key Takeaways:
– SCOM is a vital tool MSPs use to maintain health and uptime of client infrastructure under management.
– Comprehensive monitoring and automation improves preventative maintenance and problem resolution.
