System Center Operations Manager (SCOM) is a software solution from Microsoft for monitoring IT infrastructure health, availability and performance across cloud, hybrid and on-premises environments.

In Managed IT:

– MSPs utilize SCOM to gain centralized visibility into the servers, applications and devices deployed for clients.
– It enables automated issue detection, alerting and remediation workflows reducing maintenance overhead for client systems.
– Customized dashboards and detailed reporting provided by MSPs help demonstrate continuous oversight of critical customer environments with SCOM.

Example:

An MSP relies on SCOM alerts to rapidly troubleshoot SharePoint performance problems a client has reported, restoring acceptable response times.

Key Takeaways:

– SCOM is a vital tool MSPs use to maintain health and uptime of client infrastructure under management.
– Comprehensive monitoring and automation improves preventative maintenance and problem resolution.