Unified Communications as a Service (UCaaS) refers to cloud-delivered unified communications services allowing organizations to support telephony, video conferencing, messaging, call control and other collaborative capabilities.

In Managed IT:

– MSPs strategize, implement and manage UCaaS solutions to power seamless communication for their clients.
– It provides lower upfront costs over traditional on-prem PBX equipment while delivering cutting edge voice/video features.
– Skilled MSPs handle multi-site deployments, usage monitoring, moves/adds/changes and user experience optimization.

Example:

An MSP migrates a retail chain client from aging PBX systems to a robust, cloud-hosted UCaaS platform.

Key Takeaways:

– MSPs architect and oversee modern voice/video communications ecosystems for clients via flexible UCaaS models.
– Scalability, reduced ownership costs and mobility are key rewards.